We are seeking an ambitious Account Manager in Reston, VA responsible for developing & maintaining existing customer relationships. This role will proactively engage in the day to day management of the account including issue resolution.  They will become the customer’s advocate within Acquia creating a positive customer experience that ultimately results in the renewal of the subscription. This role will work directly with Sales, Technical Support and Finance.

This position is designed for an experienced account manager who has a high attention to detail and strives for customer satisfaction. The ideal candidate will have past experience engaging in the federal space working for a technology company. This is a great opportunity to hit a hot market with best-of-breed open source technology and be the front lines of our Account Management program.

Summary: 

• Maintain solid relationships with customers
• Identify new opportunities and work with Sales reps to drive them to a close
• Coordinate with business users and procurement to ensure timely renewals
• Update and maintain Sales database as appropriate
• Must be able to proactively drive accounts with minimal over sight.

Job Requirements: 

In order to be successful at Acquia, you must have the following types of traits & skill sets:

• 5+ years working in a sales / acctount management role for a technology company in the Federal space
• Strong leadership, teamwork, communication & cross-group collaboration skills
• Must be able to proactively drive accounts with minimal over sight.
• Proven track record of sustaining & growing complex relationships including closing the renewal, up sell / cross sell opportunities
• Prior experience procuring contracts with government agencies
• Has owned & exceeded a Quota
• Incredibly detailed oriented
• Ability to perform in a fast paced environment
• MS Office knowledge including Word, Excel, and PowerPoint
• Experience with Salesforce.com and other CRM tools