TECHNICAL ACCOUNT MANAGER - CHICAGO - 71726

Acquia is seeking a Technical Account Manager (TAM) – someone to be a visible, trusted advisor to our most strategic accounts. TAMs provide overall technical strategy, guidance, and Drupal expertise to Acquia’s elite accounts. The ideal candidate has a broad background in Drupal and web development, exposure to infrastructure management, and technical architecture. You should be confident illustrating your ideas in written, verbal, and visual forms.

Summary: 

Acquia’s Technical Account Managers are smart, focused and determined individuals with a proven ability to listen, read between the lines, provide excellent customer management, and diagnose and solve problems efficiently. You get to advise Acquia customers on how to get the most from Acquia and Drupal while guiding them through issues from site launches to "there's a module for that" scenarios and overall architectures for complex single- and multi-site environments. You welcome change and are ready to learn new skills and products in order to better serve your customers. 

Job Requirements: 

You will join a dedicated team of Technical Account Managers. With a primary focus on a select group of named accounts, you will be responsible for providing technical strategy, technical assistance, customer management, and Drupal leadership to customer teams. As part of that team, you will work directly with our customers and partners to resolve issues, develop and maintain excellent customer relationships, work with Acquia’s team of top Drupalists to consult or resolve issues, and contribute to making Acquia and Drupal even more awesome. You will be an advocate for your assigned accounts within Acquia, representing the needs of these high-value customers to various departments and functions within our organization. Depending upon your location, some travel may be required.

Basic Qualifications: 

• Deep experience with Drupal site and application architecture
• Passion for the web, open-source development, and for helping us build lasting value for customers
• Proven record of providing customer relationship management with excellent customer satisfaction
• Ability to demonstrate to customers how Drupal can be valuable to their organizations across the enterprise
• Aptitude for building, configuring, and troubleshooting a variety of Drupal site recipes (complex sites, multimedia, social networking, brochure sites, etc.)
• Excellent time and task management skills; ability to handle multiple concurrent projects
• Strong problem solving skills, intelligence, initiative, and the ability to thrive under pressure
• Experience in consulting strongly preferred
• Excellent interpersonal and communication skills
• Experience delivering solutions to large enterprises (Fortune 500, multiple government agencies etc.) is a plus
• Bachelor's or Master's degree preferred
• Fluency in languages beyond English (German, French, Spanish in particular) is a plus

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