This is NOT a sales role! We are looking to add to our already amazing team. We are seeking an Account Manager who is a subject matter expert, not just of Acquia and our product base, but more importantly, our clients. This role will proactively engage in the day to day management of the account including issue resolution. They will become the customer’s advocate within Acquia creating a positive customer experience that ultimately results in the renewal of the subscription. This role will work directly with Sales, Technical Support and Finance.

This position is designed for an experienced account manager who has a high attention to detail and strives for customer satisfaction. This is a great opportunity to hit a hot market with best-of-breed open source technology and be on the front line of our Account Management program.

Summary: 

• Become a  subject matter expert to our customers
• Identify new opportunities and add additional value to our customers.
• Work with Sales reps on new offerings.
• Coordinate with business users and procurement to ensure timely renewals
• Update and maintain SalesForce as appropriate
• Must be able to proactively drive accounts with minimal over sight.  

Job Requirements: 

In order to be successful at Acquia, you must have the following types of traits & skill sets:

• 2-5 years working in an account management role providing tech solutions to large enterprises 
• Strong leadership, teamwork, communication & cross-group collaboration skills
• Proven track record of sustaining & growing complex relationships including closing the renewal, up sell / cross sell opportunities
• Incredibly detailed oriented
• Ability to perform in a fast paced environment
• MS Office knowledge including Word, Excel, and PowerPoint
• Experience with Salesforce.com and other CRM tools