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STRATEGIC ACCOUNT MANAGER - 56752

Boston, MA
$500
Bonus
$500
Bonus

We are EmployeeReferrals.com, one of the state's fastest growing software companies. We were founded by Eric Shelley and Kendall Frazier, and funded by Scott Frazier (The Investor behind DOMO, Ancestry.com, SkullCandy, Stance, and dozens of Utah's best known software companies), and are experiencing phenomenal growth.

We are seeking an ambitious Strategic Account Manager responsible for developing & maintaining existing customer relationships. This role will proactively engage in the day-to-day management of the account including issue resolution. They will become the customer’s advocate within Acquia creating a positive customer experience that ultimately results in the renewal of the subscription. This role will work directly with Sales, Technical Support and Finance.
 
This position is designed for an experienced account manager who has a high attention to detail and strives for customer satisfaction. This is a great opportunity to hit a hot market with best-of-breed open source technology and be the front lines of our Account Management program.
 
Summary: 
  • Maintain solid relationships with customers
  • Identify new opportunities and work with Sales reps to drive them to a close
  • Coordinate with business users and procurement to ensure timely renewals
  • Update and maintain Sales database as appropriate
  • Must be able to proactively drive accounts with minimal over sight. 
Job Requirements: 
In order to be successful at Acquia, you must have the following types of traits & skill sets:
  • 8 - 10 years working in an account management role providing tech solutions to large enterprises 
  • Strong leadership, teamwork, communication & cross-group collaboration skills
  • Must be able to proactively drive accounts with minimal over sight from sales or senior management 
  • Proven track record of sustaining & growing complex relationships including closing the renewal, up sell / cross sell opportunities
  • Has owned & exceeded a Quota
  • Incredibly detailed oriented
  • Ability to perform in a fast paced environment
  • MS Office knowledge including Word, Excel, and PowerPoint
  • Experience with Salesforce.com and other CRM tools 
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