Acquia is looking for Operations Coordinators to join our global Operations team and help provide exceptional service to our growing customer base, which includes enterprise-level organizations and government agencies. We need smart, focused and determined individuals who can deliver an excellent customer experience by solving technical and service issues efficiently.

This role forms an ideal opportunity for somebody looking at advancing her/his Linux systems administration skills.

Job Requirements:

You will join a dedicated team of Operations and Database professionals working with customers all over the globe to help our customers be successful.  As part of that team, you will work directly with our Customer Support and Account Management teams to triage and resolve technical and non-technical issues critical to maintaining satisfied and loyal customers. You will also assist in scheduling infrastructure change events as part of a customer’s lifecycle. The role requires developing a thorough knowledge of Acquia’s products and processes. It requires working closely within and across teams to change and develop service processes as business needs evolve.

Basic Qualifications:

• Excellent interpersonal, communication, and customer service skills
• Excellent organizational, multi-tasking, and detail-oriented skills
• Ability to work effectively with cross-functional teams in different time zones
• Willingness to learn Linux systems administration concepts, including the command line.
• Ability to thrive in fast-pace work environment by creating order and resolving issues thoroughly
• Bachelor's degree in a related technical discipline preferred, or equivalent professional experience in technology.

Advantageous (Not Essential) section 

• Experience with Linux Systems Administration.
• Experience with LAMP Stack, MAMP, WAMP
• Experience with version control, git or SVN.
• Prior experience with ticketing systems, Zendesk, Jira
• Has a good sense of humor
• Scheduling meetings in multiple timezones
• Prior experience with Helpdesk support
• Important to ask questions to get assistance.  Be persistent but not forceful.
• Collaborative working style, flexible, proactive, initiative, friendly and approachable, efficient, inquisitive, resourceful.

Good opportunity to start IT career. Career path towards Systems Administration or Project Management.

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